External Customer Satisfaction Survey

Grinaker-LTA value your opinion and would appreciate your honest evaluation of our performance
OVERALL EXPERIENCE

1 = expectations not met, 10 = expectations exceeded

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Overall Experience of this project team
SAFETY HEALTH AND ENVIRONMENT (SHE) AND SOCIO-ECONOMIC DEVELOPMENT (SED)

1 = expectations not met, 10 = expectations exceeded

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- Safety and Health Awareness and Performance
- Environmental Awareness and Performance
- Project Team Commitment to Black Management Development
- Project Team involvement in Local Training/Procurement/Enterprise Development
RELATIONSHIP MANAGEMENT

1 = expectations not met, 10 = expectations exceeded

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- Visibility of Senior Management
- Professionalism and Response Time with Communications
CONTRACT MANAGEMENT

1 = expectations not met, 10 = expectations exceeded

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- Commercial Management Approach
- Management of Scope Changes
- Information Management and Transparency
- Management of Subcontractors and Suppliers
- Adherence to agreed Programme Schedules
QUALITY OF WORK

1 = expectations not met, 10 = expectations exceeded

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- Quality of Workmanship
- Management of Non-conformance events
- Document Control
COMPLETED ON BEHALF OF
ACKNOWLEDGEMENT BY CONTRACTOR